Return and Refund Policy
At OSBRK, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- You have 14 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Items such as opened skincare products or used cosmetics cannot be returned due to hygiene and safety regulations.
- To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to proceed.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund within 7-10 business days to your original method of payment.
- Please note that shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning the item unless the return is due to an error on our part.
Exchanges
- If you received a defective or damaged item, we are happy to offer an exchange. Please contact us within 7 days of receiving the item, and we will arrange for a replacement.
Non-Returnable Items
- Certain items cannot be returned, including gift cards, final sale items, and any promotional products.
Contact Us
If you have any questions about our Return and Refund Policy, please feel free to reach out to our customer service team. We are here to assist you and ensure your shopping experience with OSBRK is a positive one.
Thank you for choosing OSBRK!
