Shipping Policy
At OSBRK, we strive to ensure a smooth and timely delivery for all our customers. Please take a moment to review our shipping policy to understand the process and timelines involved.
Domestic Shipping (Within Egypt)
- We offer standard shipping for orders within Egypt.
- Delivery time: Typically, orders are delivered within 3-5 business days.
- Shipping costs may vary depending on your location and the size of your order. Free shipping is available for orders above a certain value (specified at checkout).
International Shipping
- We offer international shipping to select countries. Please check at checkout if we deliver to your location.
- Delivery time: International orders generally take between 7-14 business days depending on the destination and customs processing times.
- Shipping costs for international orders will be calculated at checkout based on the destination and weight of the package.
- Customs and duties: Customers are responsible for any customs duties, taxes, or fees imposed by their country for international deliveries.
Order Processing Time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. In this case, we will notify you via email.
Tracking Your Order
- Once your order is shipped, we will send you a tracking number via email. You can use this number to track the status of your shipment through our courier partner’s website.
Shipping Delays
- While we strive to deliver within the estimated timeframes, shipping delays can occur due to unexpected factors such as weather conditions, customs processing, or courier service disruptions.
- If your shipment is delayed beyond the expected delivery time, please contact our customer service team for assistance.
Shipping Address
- Please ensure that the shipping address you provide is accurate and complete. OSBRK is not responsible for shipments that are undeliverable due to incorrect or incomplete addresses.
Missing or Damaged Items
- If your order arrives damaged or with missing items, please contact us immediately with photos of the package and the item. We will work to resolve the issue as quickly as possible.
Thank you for shopping with OSBRK! We are committed to delivering your products safely and promptly. If you have any questions about our shipping policy, don’t hesitate to reach out to our customer service team.
